Shipping Policy

Thank you for shopping with AMC. Following are the terms and conditions that
constitute our Shipping Policy.

Shipping processing time

All orders are shipped via DHL and are being processed for Greece and Europe
within 2-3 business days from 9.30-17.00 (working hours). Orders are not shipped or
delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few
days. Please allow additional days in transit for delivery. If there will be a significant
delay in shipment of your order, we will contact you via email or telephone.

'TIME DEFINITE' Services - DHL

  1. DHL EXPRESS 9:00, for deliveries before 9:00 in the morning
  2. DHL EXPRESS 12:00, for deliveries before 12:00 in the morning
  3. DHL WORLDWIDE, for deliveries by the end of the next working day
  4. DHL DOMESTIC EXPRESS, for Greece

All the above services have additional cost.

Shipping delivery estimates

Athens:
Standard Shipping (1-3 working days)
Next day (Express)
Custom (Choose day, time)

Greece:
Standard Shipping (3-7 working days)
Next day (Express)

Europe:
Standard Shipping (3-7 working days) *
Next day (Express)

UK:
Standard Shipping (3-7 working days) *
Next day (Express)

USA & Canada:
Standard Shipping (3-7 working days) *

*Once you have selected your delivery option at Checkout, you will be given an
estimated delivery date.
Please note: for both UK and international orders, delivery may be delayed due to
situations beyond our control, for example: Brexit, Custom delays, adverse weather
conditions or unexpected increase in demand. Our Customer Service Team will
update you if anything changes with your order.
We cannot be held responsible or accountable for any taxes, duties, tariffs,
quarantine fees or warehousing fees assessed by your local customs office. These
charges are separate from your shipping charges, and you will be billed directly from
them.

Shipment confirmation & order tracking
You will receive a Shipment Confirmation email once your order has shipped
containing your tracking number(s). The tracking number will be active within 24
hours.

Customs, Duties and Taxes
AMC​ is not responsible for any customs and taxes applied to your order. All fees
imposed during or after shipping are the responsibility of the customer (tariffs, taxes,
etc.).

Damages
AMC is not liable for any products damaged or lost during shipping. If the order you
have received is damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. For
specific products, like jewelry, we recommend you to add Insurance from the
Shipping services, with an added cost. 

As we aim to offer the best customer service possible, you may notify us as well, via
email on customerservice@amagiccabinet.com.